BEFORE YOUR VISIT
Your questions, answered.
A few helpful things to know before requesting your appointment. If you need advice about your hair, please get in touch.
How do I request an appointment?
Use our Request Appointment form or message us on WhatsApp. Tell us the service you’re interested in and your preferred date, and we’ll get in touch.
Is my appointment confirmed when I submit the form?
No. Submitting the form sends an appointment request. We’ll contact you to discuss availability and confirm the details before your booking is agreed.
What is your cancellation policy?
Please give at least 48 hours’ notice if you need to cancel your appointment. If you cancel with less than 48 hours’ notice, your deposit is non-refundable.
Will I need to pay a deposit?
We’ll explain any deposit required for your appointment before you confirm your booking. If you cancel with less than 48 hours’ notice, your deposit is non-refundable.
I’m unsure which service I need. Can you help?
Yes. Contact us with your current hair colour, your hair goals and any relevant hair history. We’ll help you discuss the most suitable service.
Do I need a patch test?
Please contact us before your appointment to check whether a patch test is needed for your chosen service and when it should be completed.
What if I have allergies or sensitivities?
Please tell us about any allergies or sensitivities when requesting your appointment, and discuss them with us before your service.
Where is the salon?
You’ll find us at 28 Pasture Street, Grimsby DN31 1QD. Visit our Contact page for the Google Maps directions link.